FAQ
Do you have questions about Gluten Free Tribe and our gluten free merch? Here is a list of the most common ones with their answers.
Based on the information from glutenfreemerch.com, here are some frequently asked questions (FAQs) and their answers:
1. What products do you offer?
We provide a variety of gluten free-themed merchandise, including t-shirts, hoodies, tote bags, mugs, plush toys and various accessories, all designed to show off your lifestyle and celebrate and support the gluten free community.
2. How can I determine the right size for apparel?
Each product page includes a detailed size chart to help you select the appropriate size. If you're between sizes for t-shirts, we suggest you choose the smaller one. If you need further assistance, feel free to contact us with an email to helloglutenfreetribe@gmail.com.
3. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options to ensure a smooth checkout experience.
4. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
5. How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on the carrier's site to monitor your shipment.
6. What is your return and exchange policy?
We want you to be satisfied with your purchase, but please consider that this is a print-on-demand business so you won't be able to return or exchange your product in case you chose a wrong size or color. In case of a damaged product or manufacturing error, get in touch with us within 15 days of product delivery and we will arrange a refund or reprint. To know more about it, please read our Refund Policy Page.
7. How can I contact customer support?
For any inquiries or assistance, reach out to us through the contact form on our website or email us directly at helloglutenfreetribe@gmail.com.
8. Do you offer gift cards?
Yes, we provide digital gift cards in various denominations, perfect for gifting to friends and family who embrace the gluten free lifestyle. Our evergreen is the Birthday Gift Card, but we also create seasonal ones for major holidays so... stay tuned!
9. How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on social media platforms like Instagram and Facebook to receive the latest updates, exclusive offers and community stories.
P.S.: if you subscribe to the newsletter, you will also get a 10% discount for your first order!
If you have any other questions or need further assistance, please don't hesitate to contact us through an email to helloglutenfreetribe@gmail.com